- RBA survey evidence shows Australian medium-to-large firms have sharply lifted tech investment, shifting from cloud/IT upgrades toward AI/ML, robotics and automation over the next three years.
- Firms expect long-run productivity gains, but benefits are delayed by integration with legacy systems, skills and retraining needs, regulation and uncertainty.
- AI adoption is widespread but often shallow, and around half of firms expect AI/ML to slightly reduce headcount mainly through attrition while boosting demand for technical and analytical roles.
- Recent productivity data remain weak, raising concerns Australia could fall behind without reforms in regulation, education and innovation to capture frontier-tech gains.
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The Reserve Bank of Australia’s November 2025 survey of 105 medium-to-large firms reveals that technology investment—particularly in software, cloud‐infrastructure, cybersecurity, and AI/ML—has materially increased over the past decade. Software investment rose from about 6 % of private business investment to 10.5 % in 2024-25 alone. Firms believe that these investments will enhance productivity and lead to labour savings over time, especially as AI/ML tools and robotics/automation are further adopted. However, firms emphasised that realization of productivity gains has lagged behind investment and that embedding new technologies into business workflows, retraining staff, and overcoming regulatory barriers are key hurdles.
On the labour market, firms report that displacement effects have so far been largely offset through redeployment or retraining, but nearly half expect that AI/ML adoption alone will slightly reduce headcount over the next three years, all else equal. There is a significant transition underway in demand for roles, with routine or clerical tasks seen as vulnerable to AI, and growth expected in roles like data engineering, automation, cybersecurity, and business process orchestration. These shifts pose risks for workforce segments lacking access to skills training or mobility, and may exacerbate inequality.
Measured productivity data confirm the survey’s cautionary tone. The Australian Bureau of Statistics reports market‐sector labour productivity growth of ~1.1 % in 2023-24, while multifactor productivity (MFP) rose just 0.1 %. This represents weak performance relative to historical norms and suggests that output growth has largely come from adding capital and labour rather than improving how inputs are used. Quarterly data to mid-2025 show similarly tepid growth (~0.2–0.3 % over the prior year) in labour productivity. Without policy action—regulatory streamlining, skills match, digital infrastructure upgrades—there is risk Australia lags its peers in capturing the economic upside of AI and frontier technologies.
Strategic implications for investors and firms include identifying sectors likely to benefit (e.g. cybersecurity, AI platform providers, cloud/data infrastructure), anticipating shifts in cost structures (e.g. labour vs capital), and monitoring regulatory developments (e.g. data/privacy, industrial relations). Open questions rest on how fast AI adoption will scale deeply beyond pilots, how labour markets adjust structurally, how returns on AI investment will unfold, and whether regulation and governance keep pace.
Supporting Notes
- Survey conducted by RBA between June-August 2025 with 105 medium-large firms across industries.
- Technology investment in Australia grew nearly 80 % over the past decade; software’s share of private business investment rose from ~6 % in 2014-15 to ~10.5 % in 2024-25.
- The most significant recent investments among surveyed firms were cybersecurity and upgrades to internal software (CRM, ERP), with cloud and data infrastructure also playing key roles.
- Expected future investment over the next three years will be concentrated in AI/ML, robotics, automation, and data analytics; cloud computing’s relative importance is expected to taper off.
- About two-thirds of firms have adopted AI in some form, but nearly 40 % report minimal usage; only a small fraction report deep enterprise-scale integration.
- Around half the firms expect AI/ML investment will slightly reduce total headcount over the next three years, all else equal; other technologies are expected to have smaller headcount impacts.
- Aggregate labour productivity for the market sector rose 1.1 % in 2023-24, while multifactor productivity rose just 0.1 %; growth rates are well below long-run averages.
- Labour productivity increased by approximately 0.2-0.3 % over the year to June 2025, based on quarterly data.
